Shipping Policy

Last updated: October 5, 2026

VTI Motorsports is operated by VTEC Innovations LLC in Waterbury, Vermont, USA.

Processing & build times

Most ready-to-ship, in-stock orders are packaged and shipped within 1–7 business days unless the product listing states otherwise. Business days are Monday through Friday, excluding U.S. federal holidays.

In-house harnesses, handmade items, and other made-to-order products require production time. Lead times depend on configuration, materials, and workload. Refer to the product listing or your written quote for the applicable estimate; contact us before ordering if your project has a deadline. Availability to order does not necessarily mean a product is built and ready to ship.

Carrier transit time is separate from processing or production time. Selecting a faster shipping service does not shorten the build queue.

Label created: preparing for shipment

When a shipping label is created, you may receive an email with tracking details while your order is being prepared for carrier handoff. A label, tracking number, or fulfilled status alone does not confirm that the carrier has the package.

Tracking movement begins when the carrier accepts and scans the package. Scan timing varies, so we do not promise an update within a fixed number of hours after label creation. Use the tracking link in your notification to view the latest carrier information.

Shipping options & costs

Available destinations, services, and shipping charges are shown at checkout. We ship within the United States and to international destinations supported at checkout. Carrier delivery estimates may be affected by weather, holidays, customs, or service disruptions and are not guaranteed unless expressly stated for the selected service.

International orders

Import duties, taxes, and customs fees not collected at checkout are the customer's responsibility where applicable. Customs processing can add time to delivery.

Changes to shipment estimates

If we cannot ship within the applicable stated timeframe, we will notify you, provide a revised estimate when available, and obtain your consent to the delay or provide cancellation and refund options as required by law. Custom and made-to-order status does not remove those rights.

Address changes, loss & damage

Check your shipping address before ordering. Email us promptly if it needs correcting; changes may not be possible once an order is being fulfilled or has shipped.

If your package is delayed, missing, damaged, or marked delivered but not received, contact us at vtecinnovations@gmail.com with your order number and tracking details. For damage, retain the packaging and send clear photos. We will help investigate with the carrier and work toward an appropriate resolution. Applicable customer rights remain unaffected.

Cancellations & support

The VTI in-house Honda OBD1 P28 / Hondata S300 engine loom and Link G4X CivicLink HC96X / Honda OBD2A engine loom are non-cancelable once ordered, including all selectable configurations. The 24-hour cancellation window does not apply to these two products.

For other products, cancellation requests must be received within 24 consecutive hours of ordering, including weekends and holidays, and before shipment or supplier fulfillment. After 24 hours, change-of-mind cancellation is not available. Eligibility is based on when we receive your request; we will confirm the outcome by email. Label creation alone does not mean carrier handoff.

We do not accept change-of-mind returns, exchanges, or refunds for correctly supplied products. These restrictions do not exclude remedies for defective, misdescribed, or incorrect goods, shipment delays, non-delivery, or other rights required by law. See our Return and Refund Policy for the full conditions and request process.

For order updates or shipping questions, email vtecinnovations@gmail.com and include your order number.