Returns, Refunds & Cancellations

Last updated: October 5, 2026

This policy applies to purchases from VTI Motorsports, operated by VTEC Innovations LLC.

Non-cancelable VTI in-house engine looms

The VTI Honda H/B-Series OBD1 Engine Harness – P28 / Hondata S300 and the VTI Link G4X Engine Harness – CivicLink HC96X / Honda OBD2A are non-cancelable once ordered. The 24-hour cancellation window does not apply to either loom, including all selectable configurations. These products are not eligible for change-of-mind returns or refunds.

Before ordering, confirm your vehicle, engine, exact ECU, connectors, and selected options. Contact us before purchasing if you need help choosing the correct configuration.

24-hour cancellation window for other products

For other products, cancellation requests must reach us within 24 hours of the order being placed and before the order has shipped or been fulfilled by the supplier. This means 24 consecutive hours, including weekends and holidays, not one business day. Eligibility is assessed when we receive your request.

After 24 hours, change-of-mind cancellation is not available. A request does not automatically stop processing; we will confirm the outcome by email.

Creating or printing a shipping label alone does not mean the package has been handed to the carrier. However, supplier fulfillment can make an order ineligible for cancellation before carrier tracking updates appear.

How to request cancellation

Email vtecinnovations@gmail.com with your order number and the items you wish to cancel. Approved cancellations will be refunded to the original payment method. Your payment provider may require additional time to post the refund.

Returns after shipment

We do not accept change-of-mind returns, exchanges, or store-credit requests for correctly supplied products. This includes products no longer needed or ordered with an incorrect customer-selected configuration. Contact us before sending anything back; any authorized return requires our instructions.

Damaged, defective, or incorrect items

Inspect your delivery promptly. Please report visible shipping damage or an incorrect item within 48 hours where possible, including your order number, photos of the item and packaging, and a description of the issue. Retain the packaging. Report defects as soon as you discover them; the 48-hour request does not limit rights provided by law.

We will review the issue and arrange an appropriate remedy, which may include repair or replacement, or a refund where required by law. Change-of-mind exclusions do not remove rights relating to defective, misdescribed, or incorrectly supplied goods.

Order changes & customer rights

Contact us promptly about specification changes. Changes are subject to feasibility and may affect price or lead time; we will confirm any revised terms before proceeding.

Nothing in this policy excludes rights or remedies that cannot lawfully be excluded, including applicable rights relating to shipment delays or non-delivery. See our Shipping Policy and Terms of Service.

Contact

VTI Motorsports · VTEC Innovations LLC
Waterbury, Vermont, USA
vtecinnovations@gmail.com
www.vtecinnovations.com